/* ============ 页面作用域 ============ */
.page-faq {
  --faq-line: rgba(220, 211, 190, 0.16);
  --faq-line-strong: rgba(220, 211, 190, 0.34);
  --faq-cat-login: #2FB37A;
  --faq-cat-version: #1E8A5A;
  --faq-cat-message: #C9F24D;
  --faq-cat-account: #FF9A3C;
  --faq-cat-access: #9FB6C6;
  --faq-tint: rgba(47, 179, 122, 0.08);
}

/* ============ Hero ============ */
.page-faq .faq-hero {
  padding-top: 24px;
  padding-bottom: 56px;
  position: relative;
}

.page-faq .faq-hero::after {
  content: "";
  display: block;
  height: 1px;
  background: linear-gradient(90deg, transparent, var(--faq-line-strong), transparent);
  margin-top: 40px;
}

.page-faq .faq-hero__title {
  margin: 0.15em 0 0.5em;
  font-size: clamp(2.4rem, 7.2vw, 4.6rem);
  line-height: 1.02;
  letter-spacing: -0.022em;
}

.page-faq .faq-hero__lede {
  max-width: 34em;
  color: var(--slate);
  font-size: 1.05rem;
}

.page-faq .faq-hero__stats {
  margin-top: 36px;
  padding-top: 26px;
  border-top: 1px solid var(--faq-line);
  display: grid;
  grid-template-columns: 1fr;
  gap: 20px 24px;
}

.page-faq .faq-hero__stats .scoreboard {
  align-items: flex-start;
  gap: 4px;
}

.page-faq .faq-hero__stats .scoreboard__num {
  font-size: clamp(1.9rem, 4.6vw, 2.6rem);
  color: var(--fluoro);
  line-height: 1;
}

.page-faq .faq-hero__stats .scoreboard__label {
  color: var(--slate);
  font-size: 12.5px;
  letter-spacing: 0.06em;
}

/* ============ 标签墙 ============ */
.page-faq .faq-bank {
  padding-top: 8px;
}

.page-faq .faq-bank__figure {
  margin: 24px 0 32px;
  border: 1px solid var(--faq-line);
  background: var(--stand);
}

.page-faq .faq-bank__figure img {
  display: block;
  width: 100%;
  height: auto;
  aspect-ratio: 14 / 9;
  object-fit: cover;
  filter: saturate(0.95) contrast(1.02);
}

.page-faq .faq-tags {
  list-style: none;
  padding: 0;
  margin: 0;
  display: grid;
  grid-template-columns: 1fr;
  gap: 14px;
}

.page-faq .faq-tag {
  position: relative;
  display: flex;
  flex-direction: column;
  gap: 10px;
  min-height: 176px;
  padding: 20px 18px 22px;
  background: var(--stand);
  border: 1px solid var(--faq-line);
  border-left: 4px solid var(--cat, var(--pitch));
  transition: transform 0.32s var(--ease), border-color 0.32s var(--ease), background 0.32s var(--ease);
}

.page-faq .faq-tag:hover {
  transform: translateY(-4px);
  border-color: var(--pitch);
  border-left-color: var(--cat, var(--pitch));
  background: linear-gradient(180deg, rgba(30, 138, 90, 0.22), var(--stand));
}

.page-faq .faq-tag--login { --cat: var(--faq-cat-login); }
.page-faq .faq-tag--version { --cat: var(--faq-cat-version); }
.page-faq .faq-tag--message { --cat: var(--faq-cat-message); }
.page-faq .faq-tag--account { --cat: var(--faq-cat-account); }
.page-faq .faq-tag--access { --cat: var(--faq-cat-access); }

.page-faq .faq-tag__index {
  font-size: 11.5px;
  letter-spacing: 0.18em;
  color: var(--slate);
}

.page-faq .faq-tag__title {
  margin: 0;
  font-size: 1.22rem;
  line-height: 1.2;
  color: #fff;
}

.page-faq .faq-tag__meta {
  margin: 0;
  flex: 1;
  font-size: 0.88rem;
  line-height: 1.62;
  color: var(--slate);
}

.page-faq .faq-tag__count {
  display: inline-flex;
  align-items: baseline;
  gap: 4px;
  color: var(--fluoro);
}

.page-faq .faq-tag__count .mono {
  font-size: 1.7rem;
  font-weight: 700;
  line-height: 1;
}

.page-faq .faq-tag__unit {
  font-size: 12px;
  color: var(--slate);
}

/* ============ 高频速查 ============ */
.page-faq .faq-hot {
  padding-top: 40px;
}

.page-faq .faq-filter {
  margin: 24px 0 8px;
  flex-wrap: wrap;
  gap: 8px;
}

.page-faq .faq-filter .filter-chip {
  font-size: 12.5px;
}

.page-faq .faq-filter .filter-count {
  margin-left: auto;
  color: var(--slate);
  font-size: 12px;
  letter-spacing: 0.06em;
}

.page-faq .faq-list {
  list-style: none;
  margin: 12px 0 0;
  padding: 0;
}

.page-faq .faq-item {
  position: relative;
  border-bottom: 1px solid var(--faq-line);
  padding-left: 14px;
}

.page-faq .faq-item::before {
  content: "";
  position: absolute;
  left: 0;
  top: 14px;
  bottom: 14px;
  width: 6px;
  background: var(--cat, var(--pitch));
  opacity: 0.5;
  transition: opacity 0.32s var(--ease), top 0.32s var(--ease), bottom 0.32s var(--ease);
}

.page-faq .faq-item:has(.accordion__trigger[aria-expanded="true"])::before {
  opacity: 1;
  top: 0;
  bottom: 0;
}

.page-faq .faq-item--login { --cat: var(--faq-cat-login); }
.page-faq .faq-item--version { --cat: var(--faq-cat-version); }
.page-faq .faq-item--message { --cat: var(--faq-cat-message); }
.page-faq .faq-item--account { --cat: var(--faq-cat-account); }
.page-faq .faq-item--access { --cat: var(--faq-cat-access); }

.page-faq .faq-item .accordion__head {
  margin: 0;
  font-weight: inherit;
}

.page-faq .faq-item .accordion__trigger {
  width: 100%;
  display: grid;
  grid-template-columns: 1fr auto;
  grid-template-areas:
    "label sign"
    "title sign";
  align-items: center;
  gap: 4px 16px;
  padding: 20px 4px 20px 18px;
  text-align: left;
  background: transparent;
  border: 0;
  color: inherit;
  cursor: pointer;
}

.page-faq .faq-item__label {
  grid-area: label;
  font-size: 11.5px;
  letter-spacing: 0.14em;
  color: var(--slate);
}

.page-faq .faq-item__title {
  grid-area: title;
  font-size: 1.02rem;
  line-height: 1.5;
  color: #fff;
  transition: color 0.24s var(--ease);
}

.page-faq .faq-item .accordion__sign {
  grid-area: sign;
}

.page-faq .faq-item .accordion__trigger[aria-expanded="true"] .faq-item__title {
  color: var(--fluoro);
}

.page-faq .faq-item .accordion__trigger[aria-expanded="true"] .faq-item__label {
  color: var(--fluoro);
}

.page-faq .faq-item .accordion__panel {
  padding: 0 4px 22px 18px;
}

.page-faq .faq-item__panel p {
  margin: 0;
  max-width: 34em;
  color: var(--slate);
  font-size: 0.95rem;
  line-height: 1.78;
}

/* ============ 导出步骤 ============ */
.page-faq .faq-steps {
  padding-top: 56px;
}

.page-faq .faq-steps__grid {
  display: grid;
  grid-template-columns: 1fr;
  gap: 32px;
  margin-top: 28px;
}

.page-faq .faq-steps__list {
  list-style: none;
  margin: 0;
  padding: 0;
  display: flex;
  flex-direction: column;
  gap: 14px;
}

.page-faq .faq-step {
  display: grid;
  grid-template-columns: 64px 1fr;
  gap: 18px;
  padding: 22px 20px;
  background: var(--stand);
  border: 1px solid var(--faq-line);
  border-top: 3px solid var(--pitch);
  transition: transform 0.3s var(--ease), border-color 0.3s var(--ease);
}

.page-faq .faq-step:hover {
  transform: translateY(-4px);
  border-color: var(--turf);
  border-top-color: var(--fluoro);
}

.page-faq .faq-step__num {
  font-size: 2rem;
  font-weight: 700;
  line-height: 1;
  color: var(--fluoro);
  letter-spacing: 0.02em;
}

.page-faq .faq-step__body {
  display: flex;
  flex-direction: column;
  gap: 6px;
}

.page-faq .faq-step__title {
  margin: 0;
  font-size: 1.08rem;
  line-height: 1.35;
  color: #fff;
}

.page-faq .faq-step__body p {
  margin: 0;
  color: var(--slate);
  font-size: 0.94rem;
  line-height: 1.68;
}

.page-faq .faq-step__hint {
  color: var(--amber) !important;
  font-size: 0.82rem !important;
  letter-spacing: 0.02em;
}

.page-faq .faq-steps__figure {
  margin: 0;
  border: 1px solid var(--faq-line);
  background: var(--stand);
  align-self: start;
}

.page-faq .faq-steps__figure img {
  display: block;
  width: 100%;
  height: auto;
  aspect-ratio: 4 / 3;
  object-fit: cover;
}

/* ============ 提交之后 ============ */
.page-faq .faq-after {
  padding-top: 56px;
}

.page-faq .faq-flow {
  list-style: none;
  margin: 32px 0 0;
  padding: 0;
  display: grid;
  grid-template-columns: 1fr;
  gap: 0;
}

.page-faq .faq-flow__node {
  position: relative;
  padding: 26px 0 26px 34px;
  border-left: 1px solid var(--faq-line-strong);
}

.page-faq .faq-flow__node:last-child {
  border-left-color: transparent;
}

.page-faq .faq-flow__dot {
  position: absolute;
  left: -5px;
  top: 30px;
  width: 9px;
  height: 9px;
  border-radius: 50%;
  background: var(--fluoro);
  box-shadow: 0 0 0 4px rgba(201, 242, 77, 0.14);
}

.page-faq .faq-flow__index {
  display: block;
  font-size: 11.5px;
  letter-spacing: 0.18em;
  color: var(--slate);
}

.page-faq .faq-flow__title {
  margin: 6px 0 6px;
  font-size: 1.20rem;
  line-height: 1.25;
  color: #fff;
}

.page-faq .faq-flow__node p {
  margin: 0;
  max-width: 30em;
  color: var(--slate);
  font-size: 0.94rem;
  line-height: 1.72;
}

/* ============ 转人工 ============ */
.page-faq .faq-human {
  padding-top: 56px;
}

.page-faq .faq-human__grid {
  display: grid;
  grid-template-columns: 1fr;
  gap: 16px;
  margin-top: 28px;
}

.page-faq .faq-human__card {
  padding: 22px 20px 24px;
  display: flex;
  flex-direction: column;
  gap: 10px;
  border-left: 4px solid var(--amber);
}

.page-faq .faq-human__tag {
  margin: 0;
  font-size: 11.5px;
  letter-spacing: 0.06em;
  color: var(--quiet);
}

.page-faq .faq-human__card .paper-card__title {
  margin: 0;
  font-size: 1.05rem;
  line-height: 1.4;
  color: var(--ink-text);
}

.page-faq .faq-human__text {
  margin: 0;
  font-size: 0.92rem;
  line-height: 1.72;
  color: var(--quiet);
}

/* ============ 联系客服 ============ */
.page-faq .faq-contact {
  padding-top: 56px;
  padding-bottom: 72px;
}

.page-faq .faq-contact__card {
  position: relative;
  padding: 32px 24px 34px;
  background: linear-gradient(160deg, rgba(30, 138, 90, 0.30), var(--stand) 68%);
  border: 1px solid var(--line-green, rgba(47, 179, 122, 0.45));
  overflow: hidden;
}

.page-faq .faq-contact__card::after {
  content: "";
  position: absolute;
  right: -60px;
  top: -60px;
  width: 220px;
  height: 220px;
  border-radius: 50%;
  background: radial-gradient(circle, rgba(201, 242, 77, 0.24), transparent 65%);
  pointer-events: none;
}

.page-faq .faq-contact__body {
  position: relative;
  z-index: 1;
  display: flex;
  flex-direction: column;
  gap: 14px;
}

.page-faq .faq-contact__title {
  margin: 0;
  font-size: clamp(1.6rem, 4.4vw, 2.1rem);
  line-height: 1.15;
  letter-spacing: -0.01em;
  color: #fff;
}

.page-faq .faq-contact__text {
  margin: 0;
  max-width: 34em;
  color: var(--slate);
  font-size: 0.96rem;
  line-height: 1.75;
}

.page-faq .faq-contact__meta {
  margin: 8px 0 4px;
  display: flex;
  flex-direction: column;
  gap: 10px;
  padding: 14px 0 0;
  border-top: 1px solid var(--faq-line-strong);
}

.page-faq .faq-contact__row {
  display: grid;
  grid-template-columns: 96px 1fr;
  gap: 12px;
  align-items: baseline;
}

.page-faq .faq-contact__row dt {
  font-size: 12px;
  letter-spacing: 0.08em;
  color: var(--slate);
}

.page-faq .faq-contact__row dd {
  margin: 0;
  color: var(--fluoro);
  font-size: 0.98rem;
  word-break: break-all;
}

.page-faq .faq-contact .btn {
  align-self: flex-start;
  margin-top: 6px;
}

/* ============ 响应式 ============ */
@media (min-width: 640px) {
  .page-faq .faq-hero__stats {
    grid-template-columns: repeat(3, minmax(0, 1fr));
  }
  .page-faq .faq-hero__stats .scoreboard {
    border-left: 1px solid var(--faq-line);
    padding-left: 18px;
  }
  .page-faq .faq-hero__stats .scoreboard:first-child {
    border-left: 0;
    padding-left: 0;
  }
  .page-faq .faq-human__grid {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }
}

@media (min-width: 768px) {
  .page-faq .faq-tags {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }
  .page-faq .faq-steps__grid {
    grid-template-columns: minmax(0, 1.55fr) minmax(0, 1fr);
    gap: 36px;
    align-items: start;
  }
  .page-faq .faq-flow {
    grid-template-columns: repeat(3, minmax(0, 1fr));
    gap: 0 26px;
  }
  .page-faq .faq-flow__node {
    padding: 32px 0 8px;
    border-left: 0;
    border-top: 1px solid var(--faq-line-strong);
  }
  .page-faq .faq-flow__node:last-child {
    border-top-color: var(--faq-line-strong);
  }
  .page-faq .faq-flow__dot {
    left: 0;
    top: -5px;
    box-shadow: none;
  }
}

@media (min-width: 1024px) {
  .page-faq .faq-tags {
    grid-template-columns: repeat(5, minmax(0, 1fr));
    gap: 16px;
  }
  .page-faq .faq-tag {
    min-height: 210px;
    padding: 22px 18px 24px;
  }
  .page-faq .faq-tag__title {
    font-size: 1.08rem;
  }
  .page-faq .faq-step {
    grid-template-columns: 84px 1fr;
    padding: 26px 24px;
  }
  .page-faq .faq-step__num {
    font-size: 2.6rem;
  }
  .page-faq .faq-contact__card {
    padding: 48px 48px 50px;
  }
  .page-faq .faq-contact__meta {
    flex-direction: row;
    gap: 48px;
  }
  .page-faq .faq-contact__row {
    grid-template-columns: auto auto;
    gap: 10px;
  }
}

@media (prefers-reduced-motion: reduce) {
  .page-faq .faq-tag,
  .page-faq .faq-step,
  .page-faq .faq-item::before,
  .page-faq .faq-item__title {
    transition: none;
  }
  .page-faq .faq-tag:hover,
  .page-faq .faq-step:hover {
    transform: none;
  }
}